• Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

• Assist with monitoring and control supply expenses for the department.

• Assist with managing cash control, sales and cash items and records for the store.

• Manage the scheduling of Front-end associates to provide adequate department coverage.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Assist with creating and execute budgets and scheduling of labor in partnership with store management.

• Assist in the development and implementation of department action plans to achieve desired results.

• Collaborate with Front-end associates and promote teamwork.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Adhere to all local, state and federal laws, and company guidelines.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, and acts with customers in mind, exceed customers’ expectations, gains customers’ trust and respect.

• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety, upholding safety standards.

Minimum Position Qualifications:

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Retail or Customer Service experience

Desired Previous Job Experience

• High school diploma or equivalent

• Management experience

• Second language (speaking, reading and/or writing)

Potential Career Path from this position:

• Customer Service Manager

• Other management positions within company

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• East Lansing, MI 48823: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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