Associate Clinical System Administrator Job at Stryker
Why join Stryker?
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
As an Associate Clinical System Administrator, you will support the implementation and administration of Vocera’s Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission- to make healthcare better.
Primary work location: 2121 Lake Ave, Fort Wayne, IN 46805
with occasional travel to: 1700 E 38th St, Marion, IN 46953
Who we want:
Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What you will do:
Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
What you need:
Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. Will consider an additional 6 years’ work experience in lieu of a bachelor’s.
2+ years’ clinical or healthcare IT (HIT) experience
Must be a US Citizen
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Able to work under pressure with physician and nursing staff
Experience with clinical workflow analysis and design
Experience with Cisco wireless networks and equipment a plus
#IND1
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
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