aFrontier, a regional leader in the waterproofing, foundation, and concrete repair industry is seeking a Call Center Manager to join our growing team. We aim to redefine the construction industry by providing customers with a remarkable "wow" experience. We care deeply for our employees and strive to build a long-term relationship with each customer. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

The Call center manager will supervise daily operations and personnel, maximizing efficiency and cost-effectiveness. The goal is to do everything possible to attain goals and achieve great results.

• We offer Full Benefits, medical, vision, PTO, 401K with up to 6% company match.

Responsibilities for the Call Center Manager.

• Overseen 4 team members
• Develop objectives for the call center's day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
• Hire, coach, and provide training to personnel to maintain high customer service standards.
• Evaluate performance with key metrics (accuracy, call-waiting time, etc.)

Requirements for the Call Center Manager

• Proven experience as a call center manager or similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Excellent organizational and leadership skills with a problem-solving ability

Preferred Skills for the Call Center Manager

• Experience in fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Certified Call Center Manager (e.g., CCCM) or equivalent qualification is a plus

We are hiring only superstars. If you pride yourself in your work ethic and you want an employer who will value your hard work, apply today to join our team.

For more information about our company, visit https://www.frontierbasementsystems.com/about-us/job-opportunities.html.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Joelton, TN 37080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)
• Call center management: 1 year (Required)

Work Location: In person

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