Call Center Representative Job at Smylie One Heating, Cooling & Plumbing

Smylie One Heating, Cooling & Plumbing Bedford Heights, OH 44146

Smylie One is growing and looking to add to our Customer Service Team.

Do you take pride in providing a Top-Notch Customer Experience? We would love to talk!

As a CSR at Smylie One, you will provide exceptional service to our customers via phone and email. The ideal candidate must be a self-motivated professional with excellent communication skills, both oral and written.

Duties may include but not limited to:
  • Answering incoming phone calls
  • Scheduling appointments
  • Outbound calling to existing customers (No Cold Calling!)
  • Assisting field technicians with items like part orders, scheduling projects, or payments
  • Appointment confirmations
  • Light administrative work during down time

We offer a highly competitive benefit package including but not limited to:
  • Competitive pay commensurate with experience
  • Medical, dental, and vision
  • 401k
  • Company paid short- and long-term disability
  • Paid time off
  • Paid holidays
  • Life insurance.

Smylie One believes in supporting not only our employees at work, but also your personal goals. We are driven to have the best team!
Starting Range $15.00-$17.00 with some overtime
Full Time position Monday-Friday 7:30am-5:00pm

The position requires a well-organized individual with the ability to adapt to a fast paced, changing environment. Applicant must be reliable, flexible and maintain a positive attitude under pressure.

The Smylie Family has been servicing the Cuyahoga, Geauga, and Lake County markets since 1955. Come join the legacy we have created. Enjoy being in a relaxed environment where we firmly believe having fun at work translates into productivity and a better customer experience.



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