Company Overview:

Sunrise System Inc. is currently looking to hire for a Job title role in City, State with one of our leading Engineering clients.

Job Title:

Customer Support Representative

Duration:

36 Months

Location:

9505 Northpark Dr, Urbandale, IA 50322 (Hybrid)

Pay rate:

$18 to $19/hr.

This is the tentative pay rate depending on your experience and skills

These people will work a hybrid schedule where they will be onsite 3 days per week, so they must live locally.

Specific Position Requirements:

• Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role.
• Contingents are eligible to seek full-time employment within Client and can monitor for positions through the Client careers page.
• This position offers a retention bonus after 6, 12, and 18 months of employment.
• This position offers pay increases based on 6, 12, and 24 months of employment.

SPECIAL CONSIDERATIONS:

• Support hours fall between the hours of 7 am – 6 pm, Monday - Friday.
• Candidate must be available to work any 8hr shift within the 7 am-6 pm support window.
• Please note, rotations occur monthly.
• Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on-the-job training & mentoring with an experienced technician.

PRIMARY RESPONSIBILITIES & DUTIES:

• The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

Common calls and emails include:

• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• 6+ months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Strong computer and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor’s degree in agriculture, Business, Engineering related field, IT or a similar discipline.

If interested, available in the job market, or looking for a new role, please reach out to us at your earliest convenience to discuss the next steps. Thank you.

Contact:

Geetha D V | Associate Team Lead

Cell: (213) 766-5986, Desk:(224) 242-9590

Email ID: geetha.v@sunrisesys.com

IND_EGNIT

Job Types: Full-time, Contract

Salary: $18.00 - $19.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Urbandale, IA 50322

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