Coordinator - Quality Assurance J1 student(ICEO) Job at Bally’s Atlantic City

Bally’s Atlantic City Atlantic City, NJ 08401

Description

Principal Duties and Responsibilities:

  • Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
  • Assists in departmental training
  • Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures, and groups
  • Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
  • Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
  • Prepares all VIP rooms, ensuring that any special requests/amenities are ready
  • Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
  • Ensures fair treatment according to company policy and relevant collective bargaining agreement
  • Oversees and expedites special requests from the Front Desk
  • Follows up on work orders to ensure prompt resolution of any reported deficiencies
  • Oversees the Preventive Maintenance Program in assigned area
  • Monitors daily job performance of Guest Room Attendants and House persons
  • Ensures all Housekeeping areas are clean and organized
  • Immediately reports any safety concerns to management
  • Completes special assignments as requested

  • Qualifications

    • Customer service experience preferred.
    • Previous housekeeping experience preferred.
    • Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful.

    About the company

    Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.

    Bally’s Corporation
    currently owns and manages 14 casinos across ten states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally’s Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV). Once the acquisition of the Tropicana in Las Vegas is complete, Bally's Corp. will own/manage 15 gaming properties across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."



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