Customer Care Supervisor Job at ABM Industries, Inc.
The Customer Care Center is the keystone of our entire system's customer service operation. This isn't your ordinary call center job; everything we do begins and ends with our obsession to improve the parking ramp experience for our customers. If you enjoy helping people solve problems, this job is for you!
Skills and Responsibilities
- Resolves issues that our customers face in our parking ramps. This is our first and foremost responsibility. This involves answering intercom calls and phone calls, operating the automatic gate system from the SWEB command and center, potentially responding to customers emails.
- Assist with the operational day to day functions of the ccc, printing validations, preparing occupancy reports, and signing in/out at pay station keys.
- participating in continuing education and training to grow your skills.
- Find ways to improve our existing processes and work environment
- Assist in developing the customer service team
- Services as a role model and mentor to the rest of the team
- Assists with training new customer service members
- Other duties as assigned
Supervisor Shift is 2pm - 10pm Monday - Friday
Education/Experience
- basic computer skills
- must be able to handle high volume and work with deadlines
- must be able to handle a variety of work
- must be organized, heavy attention to detail and be able to prioritize
- excellent customer service skills, phone skills, and working with others
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Minneapolis, MN 55403: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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