Customer Club Representative Job at Jax Kar Wash
Responsibilities and duties
Who we are: The Unlimited Club is the perfect solution for the frequent car washer. Our Unlimited Club members can enjoy unlimited car washes up to twice per day on their assigned vehicle at any of our Jax locations.
We are seeking a highly motivated self-starter and creative problem solver who is committed to offering White Glove Service when answering our member’s phone calls, chats, and emails. Assisting with membership-related issues; resolving complaints’ and explaining processes and procedures are all responsibilities of the Unlimited Club Representative.
To be successful as an Unlimited Club Manager, you should have exemplary customer service skills and enjoy working with people.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude towards members at all times.
First point of contact answering phone calls, chats, and emails regarding members’ questions, concerns, and complaints regarding membership.
Providing and explaining information on membership benefits, products, processes, services, and policies.
Actively listening to members and identifying their needs.
When appropriate, upsell Unlimited Club memberships
Investigating, resolving, or escalating membership issues and complaints to the correct department manager and or location.
Documenting all inquiries and maintaining accurate membership records.
Requirements:
Self – starter
High school diploma or equivalent
Customer service experience
Computer literacy
Strong attention to detail
Good listening and interpersonal skills
Excellent communication skills, both written and verbal
Sales experience is helpful but not required
Veterans Welcome!
Job Types: Full-time remote
Pay: $16.00 - $17.00
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: Remote
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