Customer Service Representative - Work From Home Virginia Job at Agero, Inc.
About Agero
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. You can learn more about the company at www.agero.com or read why we were voted by Forbes as one of the best places to work here!
About the Role
In this role, you participate in Agero's world class training program which is a blend of instructor-led, self-paced, practice and on the job training. Your experience, coupled with Agero training will prepare you to answer inbound phone calls from stranded motorists and dispatch our contracted providers to come to the rescue. After training and in the 30-60 day period of your career, if you perform you can expect to see new responsibilities and compensation related opportunities.
You are curious, you ask questions, you are calm and reassuring to our customers as you secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging. You verify the customer's safety throughout the call, verify their roadside coverage, and current location so you can send help.
Agents (soon to be you!) that excel in this role possess
- You have prior CONTACT CENTER EXPERIENCE
- You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful time
- You are ACCOUNTABLE in bringing your BEST SELF to the job everyday
- You are AMBITIOUS and looking to learn more and grow your service career
Agero Total Rewards & Training Highlights: Click here!
Work From Home System Requirements: Click here!
Requirements:Other Requirements:
- 12+ months of Contact Center experience
- Prior Sales and in person customer service experience desired
- This position is remote. Applicants are required to reside in the state ofVirginiato be considered.
- **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**
- Have a High School Diploma/GED or equivalent work experience and be 18 years of age or older
- Successful completion of our technical diagnostic process
- Submit a completed application on the computer that you will be using
- A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application.
- Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com
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