Customer Support Representative Job at Volt Workforce Solutions
Volt Workforce Solutions Visalia, CA 93291
$26 an hour
Achieve more with Volt
Volt is immediately hiring a Customer Care Sales Representative, in Visalia, CA.
As a Customer Care Sales Representative, you will:
Customer Assistance:
Order Processing:
Service Administration and Documentation:
Shipment Coordination and Documentation:
This is a full-time opportunity.
The ideal candidate will have:
Schedule: Mon – Fri 7:00 a.m.- 3:30 p.m.
Pay Rate: $26.00 / per hour
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is immediately hiring a Customer Care Sales Representative, in Visalia, CA.
As a Customer Care Sales Representative, you will:
Customer Assistance:
- Answer customers' questions about products, prices, availability, product uses.
- Answer customers' questions about payment terms, account status, and credit terms.
- Research incoming caller inquiries. Direct incoming caller inquiries to the appropriate personnel or division within the company or outside sources.
- Develop and maintain knowledge of products and services. Offer solutions.
- Identify customers’ requirements to determine what types of products or services best suit their needs.
- Encourage customers to purchase additional products or services.
- Describe a product’s features, explain its use, compare various models, and provide basic technical assistance.
- Maintain awareness of special sales and promotions.
- Resolve customers’ complaints according to guidelines established by the company. Determine validity of complaints. Offer solutions.
- Follow up with customer until questions are answered or issue is resolved. Utilize resources to determine the best course of action in the event an intricate situation arises.
- Manage time spent with each customer effectively to be able to fairly distribute time among customers requiring assistance.
- Prepare and manage paperwork related to sales, such as setting up new accounts, acquiring purchase orders, amending orders, and preparing shipping documents.
- Update and maintain databases of information.
- Collaborate with Account Managers, Buyers, Schedulers, Accounts Receivable, Stockroom, Shipping, Production and Engineering to ensure internal and external customer’s requests and expectations are met.
- Communicate order information and sales data to Account Managers.
- Provide courteous and efficient service.
Order Processing:
- Establish priorities in filling orders. Determine whether the request is routine or an emergency and take appropriate action.
- Administrates the customer service inbox following the proper organization instructions.
- Check item numbers and prices.
- Create item numbers for non-standard parts.
- Determine which products are most appropriate for the customer’s needs.
- Estimate and quote prices, credit or contract terms, warranties, and delivery dates.
- Check inventory availability. Check stockroom, place special order, or call another warehouse to locate items requested.
- Verify product ordered is registered in country of destination.
- Give price estimates for time and material jobs.
- Create ship-to addresses and maintain ship-to database.
- Calculate and add shipping and handling charges.
- Schedule/Reschedule orders to consolidate for single shipment to customer.
- Give expected shipment dates.
- Review orders for completeness and clarity. Fill in missing information or contact customer for the information.
- Check customer’s credit limit, terms, and get credit approval.
- Ensure orders have PO number, conditional sales contract, signed lease agreement, or other proper document, or the appropriate management approval.
- For orders received by regular mail, remove checks or money orders, make copies, and send to lockbox for processing.
- Contact customers if order fulfillment delays are anticipated.
- Acknowledge order by telephone, fax, regular mail, or e-mail to customer.
- Assign serial numbers.
- Assign GL reason code.
- Record wire transfer instructions, special payment terms, and shipping instructions.
- Distribute orders to the proper departments.
- Adjust or verify inventory records. May notify other departments when inventories are low or when filling certain orders would deplete supplies.
- Process and update SAP and JDE sales orders.
- Review open orders and decide which orders are ready for shipment.
- Check status of items not in stock. Check status of POs and work orders with Planner /Buyer on late orders.
- Check SPRC inventory for used parts availability.
- Coordinate the process for obtaining used parts from SPRC.
- Allocate items from the appropriate location. Ask stockroom personnel to correct default location for items that do not automatically allocate.
- Request deal location of items from work orders that are intended for sales orders.
- Issue pickers and tags. Reprint pickers/tags if the stockroom did not receive it
Service Administration and Documentation:
- Complete timely matter the paperwork for open service jobs.
- Check the timesheet looks for the correct order number and checks whether the hours are written correctly.
- Administrates the RWO orders in SAP loading hours and costs
- Administrates the WO in JDE loading hours
- Administrates the field service inbox following the proper organization instructions.
- Create order release requests for engineering.
- Create internal reports for PRoCARE performance in JDE.
- Verify service sales order is processed in JDE
- Ensure orders have PO number, conditional sales contract, signed lease agreement, or other proper document, or the appropriate management approval.
- View open orders and decide which orders are already executed and start invoicing process
- Support the TCCC for timesheet administration for FSE and Controls engineer.
- Complete all necessary transactions in SAP, Salesforce, and SIS for service jobs.
- Complete all necessary steps for service invoicing administration together with JBT Amsterdam.
- Collect and review service reports submitted from our FSE.
- Keep service utilization tracking updated monthly basis
- Support with general customer requests and inquiries
- Prepare internal and external reports regarding FSE performance.
- Collect the proper service reports made by our FSE.
- Fill the external employee request for subcontractors.
Shipment Coordination and Documentation:
- Prepare and coordinate all tasks and documentation required for transportation of repair, parts, and/or materials to ensure customer commitments are met.
- Manage activities of international traffic and negotiate arrangements between foreign and domestic shippers.
- Plan and direct flow of air and surface traffic moving to international and domestic destinations.
- Ensure orders’ accuracy prior to generating documents by checking picked items against pick slip.
- Follow customers’ shipping and documentation instructions.
- Provide handling instructions to the Shipping Department.
- Coordinate with internal resources and logistics company to expedite emergency orders.
- Contact logistics company to arrange pick up of shipment and submit electronic version of export documents.
- Arrange courier shipments. Prepare shipping documents and labels.
- Provide shipment notification, including a copy of the export documents, to the customer.
- Follow up with shipping to get pickers of orders shipped.
This is a full-time opportunity.
The ideal candidate will have:
- 2-3 years customer service experience
- High school diploma or equivalent
- Mandatory: Strong computer applications knowledge (Word, Excel, Power Point)
- Strong verbal and written communications
- Functional and technical skills
- Intermediate verbal and written communications
- Intermediate telephone and customer communication skills
- One to three years of customer service experience
- Advanced Skills with Microsoft Office Suite
- Highly organized
- Some food industry / maintenance area experience is desired.
Schedule: Mon – Fri 7:00 a.m.- 3:30 p.m.
Pay Rate: $26.00 / per hour
- Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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