TOOTH is, we can’t do it without YOU!

Position is HYBRID reporting part-time to our Tampa, FL office location.

At LIBERTY Dental Plan the Dental Provider Data Coordinator is responsible for outreach to providers to facilitate encounter corrections by troubleshooting/resolving provider information and data issues. This position is also responsible for performing administrative tasks and support duties related to provider data management and encounter management workflow.

Job Summary Details:

• Communicate with dental providers and provide clear documentation to provider offices on issues causing encounter pends/denials and potential solutions.
• Provide administrative support including documentation relating to provider data management and encounters.
• Prioritize, research, and resolve provider and encounter leadership inquiries received within established timeframes.
• Process updates/changes to demographic and billing information.
• Communicate with provider payment hold or prepare provider for possible termination if office does not achieve compliance with Provider Master List (PML) requirements.
• Prepare provider data-related reports for encounter leadership (e.g. exception reports, root cause analysis outcome reports, etc.) and assist with error resolution, follow-up, and performance monitoring.
• Assist with researching available systems, troubleshooting, and resolving inquiries related to provider network, including but not limited to system setup, claims, and financial data.
• Work closely with provider relations teams to update and maintain provider network data as requested.
• Performs other related duties as assigned.

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Education/Experience: *

• 2 Year / Associate Degree in a Healthcare field or equivalent experience in Health Plan Operations (i.e., Member Services, Provider Relations, Claims, etc.) preferred
• Dental Assistant Certification preferred
• 2 years of administrative experience in an office environment required; healthcare or dental insurance industry environment preferred

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Specific Skills/Knowledge: *

• Strong organizational and time management skills
• Strong written and oral communication skills
• Strong attention to detail
• Ability to work independently and meet objectives
• Ability to be positive and professional with all persons with whom you interact in the course of your work, both internally and externally.
• Basic to Intermediate knowledge in Microsoft Word, Excel, and Outlook Applications

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Environmental and/or Physical Factors: *
Work is generally performed within an office environment, with standard office equipment available. Sedentary work involves extensive sitting, typing, close range vision most of the time.
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.

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Compensation: *
In the spirit of pay transparency, we are excited to share the base salary for this position is $17.00 - $28.25 hourly, exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

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Our first-class benefit package supports our employees and their dependents with: *

• Competitive pay structure and saving options that help you reach your financial goals!
• Excellent 401k plan that matches 100% up to 3%. 50% match at 4% and 5%; immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
• Medical Insurance at no charge for employee only coverage. LIBERTY subsidizes 50% of eligible dependent coverage! Company offers PPO and HMO (where available) options.
• 100% paid dental coverage for your ENTIRE eligible Family members!
• 100% paid vision coverage for employee only coverage, low premium for dependents!
• Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
• Long Term Disability coverage
• Generous wellness program
• Employee Assistance Program
• 10 days paid vacation, 10 paid holidays including 2 days each for Thanksgiving, Christmas and New Years and a floating holiday granted for your birthday!
• 6 paid sick days annually with the ability to roll time over!
• Tuition Reimbursement
• Hybrid work
• And so much more...

Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

Job Type: Full-time

Pay: $17.00 - $28.25 per hour

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