PM Shift- Dessert Specialist. Shift would be from 5pm-10 Mon-Thur & 5pm-11pm on Fri Sat Sun.

Looking for Fulltime or Part Time workers

Be the happiest part of the customers day! Our goal at Sugar Rush is that everyone who walks through the door leaves feeling satisfied, nourished and inspired. We pour our heart and soul into everything we do and create moments to remember for our customers, our community and for each other. Together, we turn bites into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!

You will be a people person, always accessible and hugely passionate when it comes to serving our customers and cooperating in a team atmosphere. If you thrive on responsibility and have worked in a customer-facing / hospitality environment, you will make it your job to exceed our expectation as well as your customers. Our team is only as strong as those who are leading them.

JOB DESCRIPTION:

Sugar Rush is an independently owned luxury desert club in Shelton Connecticut. The ideal candidate is a service-minded professional that possesses a passion for desserts is excited to help develop a new venture. Sugar Rush’ Ice Cream Dessert Specialist will be responsible for the day-to-day operations of the service line of desserts including but not limited to Registers, Crepes, Soft Serve, Scoops, Milkshakes, Brownies, Liquid Nitrogen, Stuffed Donuts & Cookie Sandwiches.

DUTIES AND RESPONSIBILITIES:

· Greets all customers with fast, friendly, personalized service.

· Provide prompt and courteous service to all customers, encouraging the guest to return to generate repeat business.

· Actively participate in floor operations in peak hours, and as needed.

· Enforce a clean and tidy work environment.

· Ensure the team has what they need to succeed by keeping our shop at 100% operational occupancy.

· Create a culture of hospitality that inspires our team to take care of each other and uphold product quality standards.

· Provide exceptional customer service with prompt service, the highest quality food and beverages, and maintaining a clean and comfortable dining environment.

· Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the entire team.

· Open and close the store as needed.

· Initial off on required tasks.

· Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.

· Adhere to and enforce all kitchen standard operating procedures in compliance with company policy, health and food handling safety regulations.

· Work with the pastry staff to ensure recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring, and portion control is being followed; address issues if they are found.

· Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to management on employee performance.

· Train new staff and ensure ongoing staff training to maintain service standards.

· Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.

· Provide open communication

· Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.

· Perform all other duties as directed by immediate supervisors.

· Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.

· Work closely with the marketing team to propose, implement and assess success of promotions and specials.

· Working, hands on position.

JOB REQUIREMENTS:

· Maintains positive company morale and professional attitude

· Friendly and outgoing manner with the public

· Must be motivated to lead others

· Ability to manage multiple situations simultaneously

· Must be organized and possess strong problem-solving skills

· Ability to plan and prioritize workload

· Can physically, mentally and emotionally handle long periods (4 – 8 hours) of customer service

· Flexible schedule required including evenings, weekends and holidays

Must be passionate about the job with a desire to increase revenue

All customers are to wear masks. We have plexi-glass up around the entire working line for added protection as well as in between seating for customers. Deep continuous sanitation is also part our daily clean up.

Job Types: Full-time, Contract

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We have installed clear plastic barriers to keep our staff safe. We have gloves, and sanitize after every customer. Sanitizing stations every 20 minutes is a must for us.

Shift availability:

• Day Shift (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

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