DIRECT CARE STAFF

ABOUT HOUSING FAMILIES

https://housingfamilies.org/who-we-are/our-story/

ROLE PURPOSE / RESPONSIBILITIES:

Role Purpose: The Direct Care staff will report to the Shelter Manager and will ensure the shelter is welcoming and safe for volunteers and residents in a manner that is consistent with Housing Families values.

Responsibilities:

• Greet residents in a friendly, professional manner.
• Accept and organize donations and fax in-kind donation forms to the administrative office.
• Communicate shelter rules to clients and enforce rules as necessary.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job-related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside)
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety, and confidentiality.
• Review all log entries and new memos posted daily.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

QUALIFICATIONS / ELIGIBILITY REQUIREMENTS:

Qualifications:

• Demonstrated timely and consistent work history
• Ability to walk up and down stairs quickly in an emergency
• Ability to maintain boundaries and confidentiality
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.
• Well developed assessment skills and crisis management responses.

Eligibility Requirements:

• Must be willing to work in Malden, Revere, Saugus and/or surrounding locations
• Must be able to work available shifts. Current shifts are generally 8am-4pm, 4pm-12am and 12am-8am Monday through Sunday. Full-time, Part-time and Relief positions available.
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older.
• Must have High school diploma or GED/HiSet.

APPLICATIONS / COMPENSATION:

• Compensation: $20/hour
• Please include “Direct Care” in the subject line.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Malden, MA 02148: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

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