Dispatcher Job at Noble Hearts HR Consulting
Our client is adding a team member that provides administrative support with a core focus on answering phones, emails, and text pertaining to shift coverage and attendance tracking.
Position Duties:
- Complete roll calls for assigned shifts.
- Receive call-outs from employees always having an even and professional disposition.
- Follow company notification and support policies by communicating with Field Inspectors to respond to officer situations. Communicate with other team members.
- Act quickly to locate relief for officers holding posts and report all incidents as per company protocols.
- Prepare timely email and text notifications on coverage changes.
- Answer and make telephone calls professionally.
- Reconciliation of timesheets using Win Team.
The Ideal Candidate has the following qualifications:
Education/ Experience:
- High School Diploma / GED
- 2 + years of Admin experience, preferably in the security industry
- Technology Savvy
- Proficient in Microsoft Office
- Proficient in Valiant a plus
- Proficiency in Win Team a plus
Skills & Competencies:
- Strong ability to professionally navigate various types of conversations
- Effective oral and written communication skills
- Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
- Ability to meet strict deadlines
Physical Demands:
- Repeat motions that may include using various body parts
- Sit for long periods of time.
- Use hands to handle, control, or feel objects, tools, or controls.
- Understand the speech of another person.
- Speak clearly so listeners can understand.
- See details of objects that are less than a few feet away.
- See details of objects that are more than a few feet away.
- Use fingers to grasp, move, or assemble very small objects.
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