F&B Manager Job at Sand Valley
Position Description
Position: F&B Training Manager
Reports To: Director of Food & Beverage
Department: Food & Beverage
Position Summary:
Responsible for all food and beverage service for the resort. Directly supervises all food and beverage staff including service staff and outlet staff. Assist in the selection and hiring of food & beverage staff. Ensure proper training and supervision of all service employees to deliver prompt, courteous service in a manner that adheres to Sand Valley Food & Beverage service operating standards and company policies and procedures.
As the divisional trainer you are responsible for the training and development of all food and beverage hourly staff (front of house, back of house, on course) as well as creating and maintaining training materials.
Primary Duties and Responsibilities:
- Plan and implement staffing schedules to ensure customer service standards are achieved with minimum employee cost. Ensure compliance with company payroll policies and procedures.
- Ensure maintenance of all appropriate sanitation standards including, but not limited to, employee hygiene, uniforms, kitchen food service equipment, preparation areas, food storage areas, receiving areas, washing areas, dining areas, patio, snack bar areas, bar areas, restrooms, and beverage carts.
- Cleanliness and preventative maintenance for appropriate fixtures, equipment, vehicles, etc.
- Implement, monitor and maintain par-stock levels on food and beverage inventories to ensure proper quantity and price on all purchases.
- Monitor cost controls for the department. Ensure quality levels of food and beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction.
- Sell F&B Services to potential outing clients/members, show facilities, assist in planning as needed, and assist in developing promotional programs to improve dollars per guest.
- Ensure compliance with operating guidelines related to the R.A.M. or Tips programs. Ensure operations comply with all state and federal laws, rules and regulations, relating to food and beverage sanitation, alcohol and tobacco, and ADA requirements.
- Works laterally with SV Human Resources to complete the onboarding of all FOH staff.
- Manage employment activities for applicable staff members, including but not limited to, personnel recruitment, performance evaluations, training, compensation, discipline, and termination, etc.
- Conduct and oversee all aspects of hourly employee training, including but not limited to orientation, initial training, tastings, informational seminars, ongoing development of employees, etc.
- Work laterally with LEYE and SV Human Resources for review, maintenance and applicable updates to hourly employee training and reference materials.
- Observe, maintain, and update systems when needed and communicate observations with management and partners.
- Assist Guests with wine selections with the direction from our Wine Director.
- Restocking and inventory of all wine in conjunction with the Assistant Director of Food & Beverage and Wine Director.
- Contribute to profitability by assisting in maintaining all beverage controls including key security of all beverage product.
- Display a thorough knowledge of cash handling responsibilities in accordance with resort operating standards.
- Demonstrate a sense of financial responsibility by limiting spills/mistakes as well as tracking such to meet budgeted cost percentages.
- Train, develop, coach, counsel and discipline staff in conjunction with Human Resources, to ensure adherence to service standards and company policies and procedures.
- Foster cooperation and teamwork among all Food & Beverage staff.
- Maintain knowledge of current and projected industry developments through continuous attention to industry periodicals and participation in relevant trade associations and organizations.
- Perform other duties as requested by Food & Beverage Management & Resort Management.
Qualifications:
- High school, college degree preferred.
- 2 years applicable functional, supervisory and/or management experience, preferably in the F&B industry, with solid service standard knowledge.
- Demonstrated experience and capability in the areas of fiscal and staff management.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
- Proven team-building skills.
- Advanced Microsoft Office and POS computer experience necessary.
- High level of attention to detail as well as proven organizational skills.
- Must be dependable, able to follow instructions, respond to management direction, and able to improve performance through management feedback.
- Perform mathematical calculations involving fractions, decimals, and percentages
- Retrieve, read and interpret information from technical sources
Working Conditions:
Typical office setting with overheard lighting and adjustable ventilation. This individual may be exposed from time to time to inclement weather; potentially dangerous pesticides, herbicides and fertilizers; equipment movement hazards; misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.
Physical Requirements:
Must have the ability to:
- Read and write (English)
- Communicate verbally with staff members with or without the use of two-way radios
- Give and/or follow verbal and written instructions
- Visually inspect all work areas
- Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
- Lift up to 50 lbs. occasionally, 30 lbs. frequently, and 10 lbs. constantly
Supervises:
Hourly FOH staff
Classification:
Full-Time, Salary, Exempt
Sand Valley LLC is an Equal Opportunity Employer
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