The Front Office Manager at the Ramkota- Casper will be responsible to lead, support and

direct all front office operations. The FOM coordinates the activities of the front desk,

reservations, guest services, and telephone areas to provide efficient and courteous service to

each guest. As the leader of the Front Office Department, the Front Office Managers' presence

in assisting and helping at the desk and office is essential to our overall success

Benefits for our FOM:

Opportunity for a end of year bonus

Medical, Dental, Vision

401K

Short term and long-term disability

Hospital indemnity

Critical illness, basic life, & AD&D, Voluntary Life, & Accident

Discounts at Regency Properties

Free Meals

Essential Functions of the Front Office Manager:

Prepare weekly sales and business level forecasts and prepare the front desk staff

schedule accordingly. Monitor and adjust for any major change in occupancy levels.

Maximize guest room revenue through closely monitoring yield management.

Prepare follow-up and/or forecasts to aid in management decision making.

Revenue Management Functions including tracking, forecasting, pricing, inventory

management, distribution and communication.

Leadership Functions:

Create and maintain a positive work environment through team building and serve as

a role model for staff in terms of: Professionalism, Attitude, Respect, Communication,

Appearance, Conduct, Cooperation, Trust

Maintain a positive approach to working with associates to include coaching and

counseling. Offer praise for those times when someone is doing the right thing and

immediately correct when improvement is necessary.

Support your team with a “Hands On” approach during shifts. Work the front desk

during peak times to lead by example.

Maintain a 45 to 50-hour average annual workweek. Work schedule prescribed by the

GM.

Interview perspective department personnel when appropriate, assuring there is a

proper orientation process in place, including a property tour.

Follow established company policy and project a favorable image of the hotel to

achieve objectives, public recognition and acceptance.

Revenue Management Responsibilities:

Partner with revenue management to maximize revenue, ensure revenue strategy

goals are being implemented both systematically and with front desk staff. Ensure rate

and restriction updates are done in a timely manner.

Build promotional rate plans and ensure staff is aware of promos and specials. Manage

group blocks with the Sales team and manipulate inventory accordingly to ensure

property is bookable to transient guests.

Track performance of rate codes and channel distribution to identify trends and

opportunities.

Qualifications of the ideal Front Office Manager:

The individual must possess the job knowledge, skills and abilities, as well as be able to explain

and demonstrate that they can perform the essential functions of the job. This being with or

without reasonable accommodation, using a combination of knowledge, skills and abilities.

Education: High School Diploma or GED. Some college preferred.

Experience: Front desk experience required. Supervisory experience required.

Specific job knowledge, skills and abilities:

Possess supervisory, training skills and critical thinking.

Operate computer, navigate property management system and have basic knowledge

of spreadsheets and word processing.

Knowledge of hotels and competitive markets.

Thorough knowledge of federal, state and local laws governing equal employment

opportunity and civil rights, occupational safety and health, wage and hour issues,

labor relations, and corporate and property-specific policies.

Appearance Guidelines: Business casual attire is required. Also, one must maintain a

neat, clean and well-groomed appearance.

We're an equal opportunity employer. All applicants will be considered for employment without

attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran

or disability status.