Your Position:

The Front Desk Receptionist is responsible for maintaining the front desk, supplies, and equipment. This role will also ensure that all guests are greeted courteously and administrative duties are performed efficiently.

Qualifications:

• High School Diploma
• 2+ years in forward facing customer service role
• Ability to communicate effectively both orally and in writing
• Proficient with technology
• Strong people and communication skills
• Ability to communicate with various department

Responsibilities and tasks:

• Answer phone professionally and transfer call to appropriate parties
• Greet and welcome guests upon arrival
• Monitor visitor access, and issue passes when required
• Ensure all customer-related tasks are handled accurately and on time
• Manage customer concerns as appropriate
• Maintain orderly appearance throughout front desk and reception area
• Monitor and order supplies as required by various departments
• Act as liaison between guest and appropriate department representative
• Special projects, as assigned

We Offer

• Opportunities for Career Advancement
• Referral Program
• Professional Career Path, with ongoing mentoring and support
• Supervision and Mentoring for team members who wish to become BCBAs
• Registered Behavior Technician trainings
• CEU Assistance
• Tuition Reimbursement
• Health Insurance
• Company Paid Life Insurance
• Dental Insurance
• Paid Time Off
• Friendly, enjoyable, and mission-driven work environment
• Collaborative, fast paced and forward-thinking workplace

ABA Centers of America Culture

ABA Centers of America is a vertically integrated behavioral healthcare organization that impacts countless lives, providing industry-leading ABA therapy and Mental Health Services through in-home, in-community, and in-clinic care. At ABA Centers of America we focus on excellence, we always strive to provide unsurpassed quality care with a staff of over 400 team members that is growing at a rate of 100-150 new team members monthly. We are currently effectuating our hypergrowth strategy that incorporates 50+ de novo clinic openings in the next 2-3 years, across the Eastern United States and broader markets to include Texas. This is an opportunity for the right ambitious candidate to join us in revolutionizing the ABA therapy space. The right candidate will be an integral part of building a Unicorn, that will improve tens of thousands of lives. By leveraging our existing behavioral healthcare infrastructure, ABA Centers of America is the fastest growing provider of best-in-class ABA therapy to individuals with Autism in the United States. Our customers come first and are at the center of everything we do.

ABA Centers of America is a supercharged environment propelled by collaboration through our philosophy: “Empowering Your Ambition.” The expectation for each team member is to provide a highly supportive high-performance work environment. ABA Centers of America team members are charged with:

• Identifying challenges and collaborating with team members to devise creative solutions and measurable outcomes
• Motivating team members to be their best while holding them accountable to maintain the company’s excellent service standards
• Establishing and maintaining open and honest communication, always sharing information
• Continual learning, teaching and development
• Leading and driving initiatives to completion

Technology
Technology is an essential part of managing the needs of our business. Team members are expected to use the instruments and systems identified as efficient and effective methods to manage day-to-day operations in their role. We encourage feedback on new and emerging systems and/or instruments that may promote more efficiencies and better performance.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team members are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks.Reports all suspected violation of company’s HIPAA policies or procedures to Human Resources.

Environmental Stewardship and Safety

• Team members are expected to adhere to facility safety requirements, report unsafe practices or equipment, and, if applicable, use the appropriate protective equipment as needed.
• Depending on role, and during the daily course of duties, team members may have to lift, twist, pull or push. Team members must be able to manage these activities up to 60 lbs.
• Any accident or incident must be reported immediately to a member of management for proper recording.

Join us today, build your career for tomorrow!
Candidates must meet the company’s hiring criteria to include a pre-employment background investigation and drug test. We are an Equal Opportunity Employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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