POSITION'S PURPOSE:

The Communications Specialist is the Front Desk Office Assistant. This position is a key piece of the office staff that provides support to allow for efficient operation of the office functions.

This Position is Full-Time Monday through Friday. Office Hours are 8:30 AM - 4:30 PM

PRINCIPAL ACCOUNTABILITIES:

• Answer the telephone and greet the public.
• Oversee all aspects of general office coordination.
• Demonstrate dependability.
• Support staff in assigned project-based work.
• Greets office visitors, handling their needs or directing them to the appropriate staff.
• Process applications and check references.
• Organizes and maintains file systems in compliance with policies and regulations.
• Maintains confidentiality in all aspects of client, employee and agency information.
• Perform general clerical duties – correspondence, copying, filing, and distribution.
• Handles incoming and outgoing mail.
• Timely copying and filing of appropriate caregiver and care recipient documentation.
• Maintain positive relationships with all clients and referral sources.
• Maintain and order office supplies, as needed.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

• High school diploma and two years of experience in an office setting, preferably in health or home care.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.

• Ability to generate goodwill for the organization and its management among staff, clients, and referral sources. Demonstrate a strong commitment to client service excellence.
• Possess and maintain good physical and mental health, including current TB testing.
• U.S. Citizen or evidence of valid Alien Work Permit.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 25 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
• See ADA Requirements.