Job description

Front Desk Receptionist

We are seeking a Concierge of Client Experience with interest in Real Estate and Property Management to join our Lux Offices team! You will be responsible for assisting our property manager, existing clients and potential clients with service information, project management and resolving issues.

Responsibilities: This role will require a breadth of skills

• Ability to understand, support, embrace, develop and enhance the Lux Brand Experience
• The "Cheer-Leader" of our service culture with the ability to recognize and reinforce behaviors that exceed the Lux service standard
• Handle client office inquiries professionally and complaints carefully
• Provide information about the products and services with tours and walk-ins
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of evolving products and services within the industry

​Qualifications:

• 2-4 years of experience in Property Management would be very helpful
• Strong communication and negotiation skills with the understanding of financial implications
• High Emotional Intelligence with the ability to excel in a fast paced, and sometimes challenging environment
• Excellent judgement with critical thinking skills
• Excellent, timely, written and verbal communication skills

You will love this position if:

• You really sweat the details and notice everything around you, yet know what a priority is and what is not
• You enjoy being coached and trained by fellow team members
• You enjoy strategizing and having input into the Lux vision
• You understand and anticipate the needs of the client as well as the business of Lux Offices
• You are excited when you have figured out how to assist clients have an amazing day at the office that is even more productive than they imagined
• You enjoy spending time listening to clients and their guests regarding their needs
• You are able to connect with people quickly
• You are a self-learner and enjoy reading and presenting new ideas

This position ISN'T for you if:

• You prefer to work from home and do not like personal interaction
• You need lots of structure and daily routine
• You have never liked the hospitality industry
• You find work or commercial real estate rather boring

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Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Scottsdale, AZ 85250: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Real Estate License (Preferred)

Work Location: One location

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