Guest Service Agent Job at Embassy Suites by Hilton San Rafael Marin County
Embassy Suites by Hilton San Rafael Marin County San Rafael, CA 94903
Excellent opportunity to "WOW" guests!
Perks
Receive up to 40% of your earned wages BEFORE payday with PayActiv!
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people! The Embassy San Rafael is seeking 1 agent (1 Full-Time), both ideally with flexible availability.
Essential Functions
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify credit card data
- Provide information about our hotel, available rooms, rates and amenities
- Respond to complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
Job Knowledge/Skills and Abilities
- Elite customer service attitude and phone etiquette
- Excellent communication and organizational skills
- Basic reading, writing and math skills
Qualifications/Requirements
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum of 1 year customer service experience; hotel preferred, but not required
- Ability to stand for long periods of time
- Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
- MUST be available for PM Shifts (3pm - 11pm) and weekends (Fri - Sun)
Benefits
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days
- Hilton Discounts- travel with room rates as low as $35!
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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