Central Washington University is recruiting a Housing Service Specialist to join our Housing Servies team in Ellensburg, Washington. This role is an important member of our team. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $33,924 - $44,808 plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: www.cwu.edu/hr/benefits-perks-discounts.

The Role:

The Housing Service Specialist’s primary responsibilities are to provide customer support to residents, incoming students, and parents and to provide departmental office support to Housing Services. This position serves as the primary contact for the Housing Service Center managing the departmental email, phone, and walk in traffic. Additionally, the position coordinates complex administrative tasks such as housing processes, records management, and data management while providing support to the department leadership. The Housing Service Specialist’s role also supports outreach events, marketing efforts, and the public facing components of Housing and Residence Life. All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.

• Perform other duties as assigned.

• Increasingly responsible administrative/office experience OR an equivalent combination of experience, training and/or education which clearly demonstrates the ability to perform the essential functions of the job.
• Experience or training that demonstrates proficiency in Word, Excel, e-mail and/or similar software applications to produce written correspondence, create and maintain spreadsheets, receive, and respond to e-mail inquiries, tasks, etc.
• Excellent communication (oral and written), interpersonal and organizational skills.
• Ability to effectively organize multiple work assignments in a busy office setting, involve competing priorities to produce work products that are accurate, of a high quality and meet deadlines.
• Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Bachelor’s Degree.
• Bilingual: English/Spanish.
• University and/or housing related experience.
• Extensive customer service experience communicating effectively and diplomatically with a variety of internal and external clientele inclusive of handling difficult customer service situations and resolving conflict.
• Experience producing and/or coordinating marketing efforts inclusive of website content, desktop publishing, print material and social media.
• Demonstrated commitment to improving access to higher education for students through various activities.
• A record of promoting inclusivity in the work environment.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Don’t meet every single requirement? At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: $2,827 /month with periodic increases up to $3,734 /month

To apply for this position, you must complete the on-line application and attach:

• A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
• Resume including work history, education, training; and
• Contact information for three professional references.

Screening Begins: May 14, 2023

**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.

Name: Lisa LaPlant
Title: Associate Director
Email: lisa.laplant@cwu.edu
Phone: 509-963-1064
Website: www.cwu.edu/housing

Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process.

Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.