Lead Medical Assistant

JOB OVERVIEW

At Millennium Medical Management, patients come from all over world to resolve their back and neck pain. Our company, comprised of Deuk Spine Institute, Primary Care of Brevard, and partnered with Surgery Center of Viera strives towards 100% patient satisfaction. Each person at this organization is an essential part of a team that provides the highest standards of patient care. Excellent employee reviews on Indeed are a testament to our care standards and team environment.

We are seeking an experienced Lead Medical Assistant for 1 provider. The Lead Medical Assistant is responsible for the smooth flow of daily operations, including implementation and compliance with policies, protocols and workflows.

In order to be successful in this role you must:

• Be an effective and professional communicator both verbally and in writing
• Have a “command and conquer” attitude
• Proactively identify issues before they become problems
• Solve problems in a timely manner and get the job done
• Monitor for compliance, improvement and success
• Maintain a professional presentation in both manner and appearance

LEAD MEDICAL ASSISTANT ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performed within the context of collaboration, coordination and team-building among the clinical staff and management:

• Optimize patient experience and flow
• Interview new hires and coordinate training
• Coordinate schedules, PTO requests, call-outs and expected and unexpected coverage needs
• Assign and delegate tasks as needed ensuring efficient daily operations
• Develop and maintain protocols and procedures to improve staff productivity and work flow
• Perform employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Ensure that all policies and procedures function in accordance with state and federal laws including HIPAA and OSHA compliance
• Conduct or attend Weekly Meetings: managers meeting; lead meeting, MA staff meetings and training; communicate w/FO Manager & coordinate as needed
• Other tasks and projects as assigned

QUALIFICATIONS:

• Organized with attention to detail and ability to work well under pressure
• 2+ years of related experience in a healthcare organization and/or medical supervisory experience
• 5+ years of proven success in leadership roles is required
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Customer service oriented and able to liaise with patients, their families and other care providers at any moment
• Ability to prepare routine reports and correspondence
• Computer and computer application skills sufficient to accurately and efficiently use practice management system, databases, spreadsheets, email and word processing software
• Ability to manage and motivate others in a team environment and delegate appropriately
• High School Diploma or GED required; Associate or Bachelor Degree preferred
• Medical Assistant
• Current CPR/BLS certification
• Reliable means of transportation and ability to travel between Viera and Titusville offices

SUPERVISION AND SUPPORT: The Lead Medical Assistant participates as part of the Management Team, reporting directly to the CEO; extensive collaboration with other staff and managers is expected.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Speaking and hearing sufficient to communicate effectively by telephone, video or in-person at normal volumes
• Vision adequate to read documents, computer screens, forms and designs and to differentiate colors as necessary
• Ability to use standard clinic medical equipment
• Ability to lift up to 25 pounds
• Ability to sit or stand for extended periods of time
• Ability to use keyboard and view computer screens for extended periods of time
• Ability to move around the clinic as needed

COMPETITIVE BENEFITS AND SALARY PACKAGE

Our employees are critical to our success and we value their contributions. Millennium Medical offers a competitive compensation and benefits package

Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

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