Overview of Position: Responsible for coordination of care between clients and medical providers. The Medical Assistant assists the nurse primarily responsible for the support and logistical functions necessary for the effective and efficient delivery of health care services in the clinic. Provides direct care to clients in busy, fast paced clinic setting with multiple providers and non clinical staff.

Qualifications: The medical assistant must have and maintain CPR certification and basic medical knowledge. The medical assistant should have the ability to work with clients and physicians from a variety of backgrounds and lifestyles while maintaining non-judgmental attitude. The nursing assistant must be a team player and able to multi-task. Possess excellent customer service skills. Ability to appropriately respond to emergency situations. Ability to work in a high-pressure environment.

Knowledge/Skills: Maintain current general medical knowledge. Provides the clients with consistent and reliable medical information and shares with family as deemed appropriate by the client. Prior to performing job related activities in this position one must understand company and program policies and procedures as well as be aware of HopeHealth’s mission, vision and values. Ability to communicate effectively utilizing both oral and written means and must possess a current driver’s license. Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under supervision by the provider. Knowledge of adult learning principles, management leadership principles, and community resources. Knowledge of policies, standards, regulations, and protocols. Knowledge of data bases i.e. EMR system

Essential Job Functions:

• Assists medical providers in the evaluation and treatment of clients to include patient intakes, chart preparation, taking and recording of vital signs, electrocardiograms, obtaining lab work, communicating with pharmacists and other physicians’ office personnel, managing/maintaining records, and providing appropriate education and counseling to clients regarding their specific health care needs.
• Assists with medication refills, medical record requests, and medication guarantees.
• Also assisting with procedures such as pap smears and breast exams and completes the plan of care after medical visit including referrals, if necessary.
• Facilitate efficient patient flow and room turnover.
• Provide hands on care. If applicable, provide wound care, set- up pill boxes; assist with lab draws as needed; educate clients and family on medications, treatments and basic disease processes.
• Keep work areas neat, tidy, well supplied; stock patient exam rooms with supplies daily
• Perform data entry tasks for reporting purposes.
• Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events
• Responds to phone calls in a respectful and timely manner
• Maintain QC of all in-house waive testing equipment, refrigerator temperatures and other duties as necessary

Physical Requirements: Must have direct client contact. Must possess the ability to communicate in the dominant language of the geographic region. Must be able to lift 50 pounds independently. Vision and hearing corrected to within normal limits is required. Must have manual dexterity to key in data; utilize computer, grab, grip, hold, tear, cut, sort, and reach.