Medical Assistants support practitioners and other members of The WellTrust Medical Team by providing information, services & assistance to patients. Medical Assistants work under the Patient Operations Manager(s) to assist with maintaining efficient patient flow and quality care during clinic hours.

Responsibilities:

• Answer and triage inbound calls, emails, texts, and voicemails.
• Maintain patient charts in the EMR with clear and effective documentation.
• Coordinate and confirm patient consultations.
• Provide appropriate patient education based on medical directives and company policies.
• Convey medication orders to the pharmacy from the providers as needed.
• Identify and thoroughly document adverse event information and appropriately escalate concerns to the Patient Operations Manager(s).
• Coordinate additional patient services as directed by the Provider team.
• Perform administrative tasks needed in order to maintain and enhance overall clinic efficiencies to deliver timely, optimal, and quality patient care.
• Participate in performance improvement activities, staff training, and weekly team huddles.
• Work with other team members and managers to implement daily duties and new programs.

Job Requirements:

• High School diploma or GED is required; Associate Degree is preferred.

• Medical Assistant Certification required.

• Minimum of 4+ years in health education, patient navigation, and/or health clinic patient assistance field preferred.

• Current CMA or RMA is required.

Skills & Abilities:

• Strong written and oral communication skills.
• Must be detail-oriented and able to handle multi-tasks.
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
• Excellent customer service skills.
• Ability to learn, take instruction, and apply it to daily operations/tasks.
• Highly proficient in computer applications, including Microsoft Office software platforms, and experience using a document management system. Aptitude to learn other computer systems including EMR platforms.
• Multilingual capabilities are preferred.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Occupational Medicine

Schedule:

• 8 hour shift
• Day shift

Work setting:

• Telehealth

Ability to commute/relocate:

• Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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