Novello Imaging, a brand-new state-of-the-art imaging center located in Traverse City, is expanding its services to meet the growing demand. As a result, we are interested in hiring a full-time Medical Front Desk Receptionist. Qualified candidates must have background experience in Medical and Insurance and desire to work in a fast-paced, customer-centric outpatient imaging facility.

Medical Front Desk Receptionist are professionals who are responsible for coordinating the daily administration of the imaging center. They schedule appointments, answer patient inquiries, communicate with referring physician offices, verify insurance and out of pocket expenses, and greet the patient when they arrive for the exam. Our Medical Front Desk Receptionist are the “face” of the imaging center and are expected to treat our patients in a compassionate and empathic manner.

To ensure success, the Medical Front Desk Receptionist should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Schedule: Must be willing to work onsite, Monday through Friday, between the hours of 7am to 8pm.

Medical Front Desk Receptionist Responsibilities:

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff and patient information.
• Schedule appointments
• Verify insurance and patient’s out of pocket expenses.
• Adhere to policy and procedures during all activates.
• Complete accurate documentation of patient visits.

Medical Front Desk Receptionist Requirements:

• Prefer a minimum of 6 months of experience at a radiology clinic or physician office in a Medical Receptionist role.
• Working knowledge of medical terminology and verification of insurance is ideal.
• Working knowledge of MS Office (Word, Excel and Outlook)
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative and planning skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication and IT skills.
• Passionate about healthcare excellence.

The HCS Group is a drug-free workplace. The company also conducts post-offer employment verifications, drug testing, and criminal background checks. All offers of employment are subject to satisfactorily completing the checks outlined above. The HCS Group is also an equal opportunity employer committed to hiring a diverse workforce.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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