Successful candidates will bring their passion to provide 5 Star Service in assisting physicians in the management of healthcare office operations and treatment of patients following established standards and practices. Must have leadership experience, excellent organizational skills, leadership attributes and be results-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. Prior experience with electronic medical records is strongly preferred.

KEY RESPONSIBILITIES

• Manages a care team of front and back-office medical assistants (generally 3-7 members)
• Assists with scheduling, administrative and clinical duties for providers (mid-levels and physicians)
• Assists with leading daily clinic huddles and assigns proactive outreach call efforts to other team members
• Manages office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate, and patient-focused manner
• Provides extraordinary customer service to all internal and external customers (including patients, team members, and other departments)
• Ensures new team members are onboarded and receive proper training using policies and procedures
• Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, patients not seen, etc.
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, referral requests, patient records, and medication management
• Informs management about current office trends, and recommends new policies or facilitates improvements to current policies and workflows
• Participates in required team meetings and communicates updates and changes to physicians and staff including monthly meetings
• Ensures compliance with Medicare Advantage Plans, HIPAA, labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact

EDUCATION AND EXPERIENCE

Minimum of 2 years of leadership experience required

• Strong oral and written communication skills
• Ability to accurately read and write medical terminology
• Knowledge of HIPAA
• Knowledge and understanding of OSHA and Biohazard guidelines
• Basic computer skills, including familiarity with electronic medical record

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Ability to commute/relocate:

• Saint Cloud, FL 34769: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: One location

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