Job Title: Medical Receptionist

Reports To: Front Desk Manager

Position: Full-time

General Description: We seek a Medical Receptionist who will work on a multidisciplinary team in a pediatric primary care setting. S/he will be responsible for performing a variety of clerical and support tasks for the practice including scheduling, registration and billing. S/he should be comfortable using an Electronic Medical Record so that they can efficiently schedule and register patients. This candidate should be passionate about providing patient – centered care and should be willing to make quality improvements to best service their pediatric patients.

Summary of Duties:

· Works closely with the Electronic Medical Record to schedule and register new patients by collecting demographic, insurance and billing information

· Answers phones calls from patients and parents and answer a variety of scheduling questions

· Provides information to clinic callers and transfers calls as needed to different practice staff

· Performs day – to – day administrative functions and general office duties, including but not limited to, copying, filing, faxing and data entry

· Welcomes and greets patients to the practice in a manner that is helpful and friendly and directs patients appropriately

· Maintains patient waiting areas, and front – desk areas in an organized manner

· Manages patient documents and communicates patient needs to their providers

· Engages in various educational and professional development trainings to enhance their ability to provide effective, efficient and quality care

Minimum Qualifications:

· Must have excellent customer service and interpersonal communication skills as well as cultural sensitivity

· Advanced phone skills so that s/he can effectively relate via phone and serve the needs of the practice’s patients

· Has experience with EHR (electronic health records) and an overall comfortability with computers and health – related software

· Has experience with and is comfortable working on a team

· Administrative or clerical experience preferably in a clinical setting

Preferred Qualifications:

· Has experience working in a medical care setting

· Has experience with the EMR system Epic preferably

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Needham Heights, MA 02494: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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