White Stone Healthcare Resources is an Equal Opportunity Employer and an E-Verify participant that recruits and hires qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

White Stone Healthcare Resources, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified by the VA. We have provided clinical staffing to the Department of Defense, VA, the Indian Health Service, and private industry since 2004. We differentiate ourselves by our responsiveness, our focus on employee satisfaction, and unsurpassed customer service to both employees and clients. We invite you to read our Google reviews that provide insight into our company.

To apply for this job: Carefully read the details of this job posting for a Night Shift Telehealth Triage Registered Nurse. Note that all times listed are Central Standard Time. If your skills and experience fit the requirements of this position, answer the required questions and submit your resume as instructed. Be sure your resume contains your 1) email address, 2) phone number, and 3) your full name as it appears on your Registered Nurse license(s).

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NIGHT SHIFT TELEHEALTH TRIAGE REGISTERED NURSE

START DATE: FEBRUARY 27, 2023, START

FULL-TIME PERMANENT

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CRITICAL TO KNOW

The Night Shift Telehealth Triage Registered Nurse is a team member of the Global Nurse Advise Line (GNAL) operation, an inbound medical call center open 24x7/365 days a year, including holidays and weekends. GNAL services active-duty military members and their families (TRICARE), retirees, and their family members. The Night Shift Telehealth Triage Registered Nurse will work from home. This is a full-time permanent position starting February 27, 2023.

Pay: $35.00 per hour

Job Type: Full-time Permanent (40 hours per week). Weekend work (Saturday and Sunday) required every weekend as indicated by the schedule.

Please visit our website (www.whitestoneLLC.com) plus read our Google reviews to discover more about our company.

SCHEDULE NOTE – This schedule cannot be adjusted.

11:55 PM CST - 10:25 AM CST; Tuesdays, Wednesdays & Thursdays off

Start Date: February 27, 2023

Training: Paid; online; attendance taken. Mandatory training for the Night Shift Telehealth Triage Registered Nurse will be Monday through Friday 8:00 AM to 4:30 PM CST for six (6) weeks including 17 days of classroom training and eight (8) shifts of precepting and taking calls. Please note: This training occurs during the day shift even if you are hired to work the night shift. Since this training is mandatory, absences are not allowed.

REQ ID #: 22-11 (Feb. 27 start)

JOB SPECIFICS

Successful applicants for the Night Shift Telehealth Triage Registered Nurse shall have the following qualifications:

• Mandatory: Minimum 3 years clinical experience.
• Mandatory: Must have COMPACT/multi-state RN license. Single-state RN licenses cannot be considered.
• Mandatory: Must reside in a COMPACT (NLC) state with a compact license from that same state. Non-compact/non-NLC states cannot be considered.
• Preferred: Three years ER, ICU, trauma, and/or triage RN experience.
• Mandatory: Must have coaxial cable or fiber optic hardwired high-speed Internet access with minimum of 30 Mbps download and 10 Mbps upload speed (speed test conducted at https://speedtest.att.com/speedtest/). Satellite and radio frequency Internet cannot be considered.
• Mandatory: Proficiency with computer applications and strong technical aptitude.
• Highly organized, self-directed worker with an ability to function in a high-volume, multi-task work environment.
• Superb verbal and written communication skills.
• Punctuality and reliability are critical to meet rigorous Attendance Policy.
• Private office/separate work room for privacy.
• The ability to secure company laptop when not in use.
• Nurses must be able to work their entire shift without interruptions.
• Military experience or military family member experience desired, but not required.

RESPONSIBILITIES:

• RN communicates with TRICARE beneficiaries primarily by phone, but text, web chat, email and other digital modalities may also be required as a part of their role.
• Assesses and triages immediate health concerns.
• Identifies problems or gaps in care offering opportunity for intervention.
• Coordinates services and referrals to health programs.
• Provides health education and coaches consumers on treatment alternatives to assist them in best decision making.
• Supports beneficiaries in selection of best health care resource to maximize access, quality, and to manage heath care cost.
• Prepares individuals for primary care manager/physician visits.
• Helps optimize health care utilization through education.
• Telehealth Triage RNs are expected to achieve increasing quality and performance levels; Supervisors, will assist their staff in achieving these milestones and will provide coaching and corrective action plans if quality and performance are below expectations.

Note: Required equipment will be provided by Prime Contractor (i.e., laptop, monitors, headset, mouse, & keyboard). RNs are required to furnish their desk, chair, and other work-related items. Personal comfort and ergonomics must be considered when selecting an appropriate chair style, desk with adjustable sit/stand feature (if required), wrist rest, etc.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular attendance required.
May experience moderate stress.
While performing the duties of this job, the employee is regularly required to:

• sit, talk, or hear.
• possibly remain in a stationary position with prolonged periods of sitting, standing, or walking.
• communicate with others to exchange information (via technology, listen, talk, type, etc.).
• communicate via prolonged technology use.
• use a computer keyboard for long periods of time, repeating the same movements (using wrists, hands, and fingers).

Specific vision abilities required by this job include close vision and color vision.

DISCLAIMER:

Cooperative, positive, courteous, and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Job Type: Full-time

Pay: $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• License reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical specialties:

• Critical & Intensive Care
• Emergency Medicine
• Medical-Surgical
• Trauma Medicine

Physical setting:

• Outpatient

Standard shift:

• Night shift

Supplemental schedule:

• Holidays

Weekly schedule:

• 4x10
• Every weekend

Application Question(s):

• How many years of Registered Nursing experience do you have IN A CLINIC OR HOSPITAL?
• What state do you permanently reside in?
• Which state issued your CURRENT Registered nurse License?
• Verification of your RN license is MANDATORY. What is the FULL NAME shown on your CURRENT Registered Nurse license?
• What other state RN licenses do you hold that are CURRENT?
• Are you a U.S. citizen?
• GNAL is a 24/7 operation that relies on punctuality and reliability from our RNs. RNs are expected to log on for work, take breaks, and return from breaks on time. We follow a strict attendance policy. Finally, nurses are expected to work their full shift without interruptions. Are these conditions you can agree to?
• The type of Internet access you have is critical for this job. Do you have coaxial cable or fiber optic Internet access that is/can be hardwired to your computer with an ethernet cord?
• MANDATORY TO ANSWER: This schedule cannot be changed. Are you able to work the schedule listed?
• Do you currently live in one of these states: Hawaii, Alaska, Washington State, Oregon, California, New Mexico, Nevada, Minnesota, Illinois, Michigan, Pennsylvania, New York State, Connecticut, Massachusetts, Rhode Island, or the District of Columbia?
• Are you able to secure the company laptop when not in use so no one except you has access to it?
• Do you have a separate office with a door so you can work uninterrupted in private?
• Are you able to attend the full 6 weeks of training without absences?
• How long have you been an RN?
• Do you have experience with ER, ICU, trauma, or triage in a hospital?

Work Location: Remote

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