Onsite Supervisor

Canton, MA 02021

Base salary $45,000-$50,000

M-F 6:30am- 3:00pm

Bi-lingual preferred - English/Spanish or English/Haitian Creole

Position Summary:

Supervise and manage associates according to company and customer policies at the customer site. Address policy and/or performance violations after investigation and take appropriate action through coaching and counseling or termination based on investigation. Work closely with customer on day-to-day needs, address concerns and build customer relationship. On-site safety inspections and safety investigations. Based on worksite and customer set up, may recruit, interview, hire and on-board staffing associates at the customer site.

Primary Duties and Other Responsibilities include the following:

• Selectively exercise sound judgment in recruiting, interviewing, hiring, placement and training of all associates ordered from customers and in compliance with State and Federal laws.
• Use judgment in making recommendations or matching the best qualified candidate for the position.
• Complete customer specific orientation and training for associate employees.
• Coach and counsel placements when they fail to perform adequately for the customer
• Report and investigate injuries, harassment, bullying, violence, and discrimination complaints from associates.
• Play a primary role in maintaining customer satisfaction by participating in safety and production meetings at the customer site. Ensure customer needs are being met through email, phone and in person follow-up conversations
• Monitor daily time and attendance utilizing the time keeping system.
• Listen to customer complaints or concerns and develop a plan(s) to resolve the issue(s). Escalate the plan for approval prior to submitting to customer for matters of significance.
• Conduct daily safety walkthroughs and have high visibility on the customer production floor.
• Communicate all OSHA / Labor Law changes for your area to the appropriate staff and that all signage is correct and up-to-date
• Meet payroll deadlines.
• Supports and attends all process and compliance trainings.
• Create a culture of quality, continuous improvement, and safety in the workforce

Supervisory Responsibilities: Yes

Qualifications:

• High level of discretion and independent judgment
• Ability to work independently or with peers with little to no supervision
• Ability to address issues as they come up
• Critical thinking and ability to defuse volatile situations with customer and/or associates
• Time management: the ability to organize and manage multiple priorities under pressure
• Excellent interpersonal and communication skills
• Strong Team Player
• Commitment to company values
• Detailed orientated

Education and/or Experience: High School education or equivalent.

Language Skills: Fluent English and Haitian Creole or Spanish Preferred

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Language:

• Spanish (Required)

Work Location: One location

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