Operations Assistant

Greater Comfort Heating and Air Conditioning is a Newport, KY based regional Mechanical Service contractor servicing Kentucky, Ohio, Indiana, Tennessee, West Virginia, Alabama and Georgia since 2005.

At our core is a dedicated, intelligent, motivated and fun-loving group of service & installation technicians, supported by an operations team second to none. We pride ourselves in fairness, compassion, professionalism, and dedication to our customers.

It is our sincere desire that each co-worker defines their success and is supported to obtain those goals. Are you up next?

YOUR SUCCESS IS OUR SUCCESS!!!

As an Operations Coordinator working in our residential and commercial service departments, you are expected to maintain processes and procedures for the field team. Including, but not limited to, software processes, service call procedures, pricing, etc. Prior Coordination and/or customer service experience is required. We offer a competitive and family friendly benefits package. College education is preferred but not required.

As an Operations Coordinator your daily duties include:

• Field inbound service, repair and installation requests.
• Dispatch, Schedule and follow up for service, repairs and installations.
• Communication/coordination with field personnel.
• Outbound calling to schedule various appointments.
• Department timekeeping.
• Organize and track customer HVAC-R memberships.
• Review and follow up on customer jobs and projects.
• Occasional after-hours support to customers and technicians.
• Assist Residential installation manager.
• Help with other integral administrative projects as needed.

Preferred Experience:

• Friendly and professional customer service
• Microsoft Outlook Products-365
• Dispatch/logistics software

We offer a compassionate and family-friendly benefits package:

• 401K
• Medical
• Dental
• Vision
• Life
• Vacation
• Educational Advancement
• 7 paid holidays off a year.
• Company Appreciation events and bonuses.

Personality Qualifications

• Enjoys fast paced environment.
• Adjusts to change easily.
• Able to grasp software concepts & processes.
• Enjoys personal growth and knowledge.
• Accepts challenges and brings new ideas.
• Organized/ has the ability to multitask.
• Willing to voice opinions.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
.

Work Location: In person

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