Position Summary:

Performs clerical/scheduling activities that facilitate agency operations. These activities include coordination of employee schedules with clients needs/wants, processing intake information , and communication with the team regarding referrals.

Qualifications:

• High school graduate; advance education desirable.
• Current staffing experience, preferably staffing for a personal service home care agency or home health agency.
• Knowledge of medical terminology or a general medical background desirable.
• Demonstrates strong verbal, written and interpersonal communication skills.
• Computer literate or willing to be trained on a personal computer.
• Speaks, reads, writes and comprehends English.
• Demonstrates time management, organizational skills and the ability to function with minimal direction.

Essential Functions/areas of accountability

1. Maintains schedule for services requested and provided to agency clients.

• Assures that cases are filled within established time frames.
• Completes documentation.
• Provides notification of schedule to employee, client, supervisor and others as appropriate.
• Monitors overtime and records of employees.
• Responds to emergency calls and arranges schedule accordingly.

2. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.

• Assigns staff to clients as directed by licensed professional staff, care plan and service request.
• Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request.
• Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performances in areas of dependability, responsiveness, timeliness and client concerns.
• Participates in the evaluation and performance review of field staff.
• Verifies time records with schedules.
• Follows up with employees on scheduling problems encountered by the on-call staff.

3. Participates in determining hiring needs.

• Minimizes substitutions of employees and maximizes permanent coverage.
• Maintains adequate numbers of available on-call staff.
• Notifies Supervisor/HR Department of staff needs.
• Meets with nursing staff/supervisor to anticipate needed coverage for new clients/increased needs.

4. Maintains confidentiality in all aspects of the job.

• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with agency policy.
• Protects documents in a manner that prevents unauthorized access.

5. Performs job in compliance with agency policies and procedures as well as community and professional standards.

• Assures compliance with applicable state, federal, CHAP, and joint Commission standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development.
• Participates in the agency's ongoing quality improvement activities

6. Performs other related duties and responsibilities as deemed necessary.'
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Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location:

• One location

Typical end time:

• 5PM

Typical start time:

• 8:30AM - 9AM

Work Remotely

• Yes

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All visitors are required to wear a face mask and upon entry wash hands and temperature checked.

Ability to commute/relocate:

• Indianapolis, IN 46219: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft: 2 years (Required)
• Home care: 2 years (Required)

License/Certification:

• CPR Certification (Required)
• Certified Home Health Aide (Required)
• CNA (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 50% (Required)

Work Location: One location

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