Security Officer Job at Concord Hospital
Summary
Security Officers shall be responsible for activities necessary to ensure the stability and safety of patients, staff members and visitors, in accordance with regulations and policies of the Security Department.
Education
High school or equivalent (GED).
Certification, Registration & Licensure
Licensure required: Valid New Hampshire Driver's license. Driving record from Department of Motor Vehicles, and proof of insurance coverage, which complies with organization and departmental Driving Policy.
Certification required to obtain: Management of Aggressive Behavior and Basic Life Support (BLS), within one month of hire date. Certification in the use of Forensic Restraints (handcuffs) and Conductive Energy Weapon (C.E.W.) within 90 days of hire date.
Experience
Experience required includes:* Skills in conflict resolution and/or demonstrated ability to be effective in high stress, or emergent situations. * Prior experience providing quality customer service. * Ability to interact with people from diverse social, economic and ethnic backgrounds. * Prior experience in analyzing situations and take quick, effective and reasonable courses of action. * Ability to write reports. * Ability to understand and carry out oral and written directives. * Skills in computer competency.
Responsibilities
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Provides required documentation of security department incidents and activity.
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Conducts Security/Safety rounds of the facility during shift.
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Acts as liaison between Medical Examiner office, funeral directors and families to oversee appropriatefollow through according to protocols for Care of the Expired Patient.
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Assists in the management of aggressive / combative patients. Monitors high-risk patients awaitingdisposition in the ED with proper documentation.
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Performs their role utilizing systems, equipment and resources available to Security to include but notlimited to all equipment associated with the Security Operations Center.
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Attends department meetings and completes department training.
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Acts as a Security Liaison for the CHMG practices and other Concord Hospital satellite offices. Dutiesinclude: Makes rounds through the satellite locations; works with the Security Program Manager tocoordinate training, such as MOAB, Code Silver, and other training programs as needed; Securitypresence as needed for difficult or potentially disruptive patients or visitors; acts as a liaison between the practice/office and local law enforcement; address security related concerns of employees/staff; assists department leadership in developing security related policies; handles investigations which involve Security; notifies Security Administration of emerging issues; manages all off-site calls for service through the dispatch database; and other Security related duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.
While performing the duties of this Job, the employee is regularly required to bend, climb, kneel, speak, squat, and walk. The employee is frequently required to do fine motor, do repetitive motion, drive, hear, reach, and sit. The employee is occasionally required to smell, stand, and taste.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne pathogens, bloodborne pathogens, bodily fluids. The employee is occasionally exposed to airborne contaminants and variable weather conditions.
The noise level in the work environment is usually moderate.
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