Senior Care Consultant / Touring Specialist
Job purpose: This role is responsible for connecting with clients to find them safer care options. They will do this by gaining each client’s business by successfully demonstrating our values. They will have a strong presence in the community and actively promote the brand.

Responsibilities:

• Be the expert in your territory for providing senior care options.
• Meet with clients in person at their home, or in a neutral location.
• Complete a Care Discovery with each client. This is usually based on a lengthy conversation with the senior and members of their family and can include medical, social, psychological, and environmental factors.
• Review senior’s activities of daily living, such as bathing, dressing, and transferring from bed to chair, problems with memory, speech, etc. This can be very comprehensive based on the care needs.
• Partner with medical professionals who are overseeing the medical needs of the client.
• Provide appropriate care options for the client based on the Care Discovery findings. This includes action steps and community resources needed to carry out the assistance required by the client.
• Provide a customized tour for the client.
• Utilize appropriate government agencies when necessary: State Licensing, Ombudsman, Medicaid Waiver, Area Agency on Aging, Adult Protective Services, etc.
• Monitor changes by following up with your client regularly.
• Develop a working rapport with health care professionals in the territory.
• Document progress daily in the Company database.
• Other duties as assigned.

Qualifications:

• Exceptional interpersonal skills, multi-tasking and problem solving.
• Presentation skills.
• Working knowledge of senior care resources is a plus.
• Excellence in closing/asking for business.
• Outstanding organizational skills and a service attitude towards the community.
• Excellent written and oral communication and computer skills.
• Requires signed confidentiality agreement.
• Requires valid driver’s license, reliable transportation and insurance.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Grand Haven, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B marketing: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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