Objective:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

· Reflect the values of Northern Kentucky Home Health Care LLC, (d.b.a. an independently owned and operated Home Instead franchise).

· Answer incoming calls in a friendly, professional and knowledgeable manner.

· Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.

· Monitor, mediate, and log all client and Care Pro activity utilizing the software system.

· Follow up with all client and Care Pro issues to ensure their problems are resolved.

· Enter and maintain accurate client and Care Pro records in the software system.

· Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.

· Follow up and communicate Care Pro and client issues to ensure problems are resolved.

· Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

· Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

· Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

· Participate as needed in all Care Pro meetings

· Perform any and all other functions and responsibilities deemed necessary

· Maintain regular attendance at the office to execute job responsibilities

Education/Experience Requirements:

· High school graduation or the equivalent

· One year of related business experience or an equivalent combination of education and work experience may be considered

· Must possess a valid driver’s license

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Mitchell, KY 41017: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.