Erwin Electric, Inc. is an established electrical company, with an excellent reputation in the electrical contracting community since 1997. We are a W/MBE and DBE-certified electrical contracting corporation experienced in commercial, industrial, residential, and government work. Erwin Electric, Inc is currently seeking a Service Department Dispatcher in the Tampa Bay Area.

Total compensation for Service Department Dispatchers is based on experience and/or licensing. Candidates with exceptional experience and successful history of performance will receive top pay.

• Top pay and excellent benefits package, including Health, Dental, and Vision plans
• Employee group discount program, rewards
• Consistent full-time work
• Reputable and stable company that has been in business for 25+ years
• Employee Assistance Program
• Paid vacation and holidays
• 401K with company match

Erwin Electric is a great place to work! Our office environment is casual but professional and we value the experience and insight that each member of our team adds to our company. We strive to provide a workplace environment that encourages employees to grow as professionals; often rewarding our hard-working employees with special perks and bonuses.

Job Description:

The Dispatcher's primary duty will be to establish and maintain the work schedules of the electrical technicians. You will communicate with customers to ensure quality customer service regarding scheduling, follow-up, and ensuring all required information and updates are provided to the customers as well as all relevant in-house personnel. You will also communicate with the technicians to ensure they are moving according to schedule, take any issues into consideration, and record them for future reference.

Job Responsibilities:

• Answer customer calls, and schedule service or estimates as needed.
• Utilize Service Fusion and Quickbooks to enter/update customer data and create detailed and accurate job descriptions.
• Communicate daily with service techs and service department managers to ensure the best possible customer service and the most efficient scheduling.
• Attend weekly service department meetings (Monday & Friday at 7 AM)
• Work closely with management to increase service department revenue.
• Follow up with customers to make sure they were pleased with our service. Ask customers to submit positive reviews online.

Key Skills Required:

• Be friendly and personable with exceptional phone skills.
• Be highly organized and efficient with excellent attention to detail.
• Have strong computer skills, Excellent written and verbal communication skills.
• Resourceful and solution-oriented.
• Customer Service: 4 years (Preferred)
• Office Administration: 5 years (Preferred)

Schedule:

Monday & Friday – 7:00 AM to 4:00 PM

Tues – Thurs – 7:30 AM to 4:00 PM

Disclaimer: This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary.

This description does not constitute a written or implied contract of employment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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