ServiceNow Senior Consultant Job at Synoptek
Overview:
The ServiceNow Senior Consultant directing and leading client engagements to develop and implement ServiceNow platform solutions. They will coordinate with clients to establish requirements, define project scope, and communicate status, issues, features, and release plans.
EEO Statement
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Responsibilities:
ServiceNow Senior Consultant
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The ServiceNow Senior Consultant directing and leading client engagements to develop and implement ServiceNow platform solutions. They will coordinate with clients to establish requirements, define project scope, and communicate status, issues, features, and release plans.
Duties and Responsibilities
- Deliver ServiceNow Consulting/Development expertise to customers
- Stay current with ServiceNow product development/releases and certifications
- Be proficient with Agile development methodologies
- Document procedures for processes and workflows
- Work on multiple projects as a project team member
- Provide good communication with management and other members of the project
- Deliver Training / Mentoring
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice
Education
- Bachelor’s degree in related field from an accredited college or university
- In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
Experience
- Customarily has at least 5 years of ServiceNow development and/or consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM, ITOM, CMDB, SPM, HRSD, or CSM.
- Customarily has at least 2 years of customer facing project management experience
Skills/Attributes
- Synoptek core DNA behaviors:
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Ability to provide basic end user support in an enterprise environment
- Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure
- Comply with HR policies and meet general employment expectations
Working Conditions
We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
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