The Support Services Representative will greet patients, register new patients in the computer system, and maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.

• answer and assist all incoming telephone calls
• provide timely and accurate information and quality customer service to incoming patient inquiries
• schedule appointments using a computerized scheduling system
• resolve patient issues and consistently meet or exceed patients’ service expectations
• maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• check patients in when arriving for their appointments, notify all necessary staff of patient arrival
• check patient out after office visit and schedule follow up appointment if necessary
• verify patient insurance, demographic and contact information, make any necessary changes as needed

Education:

High School or Equivalent

Experience:

• Minimum of 1 year customer service experience required
• Medical office experience preferred
• Knowledge of Epic EMR highly preferred
• Knowledge of medical terminology preferred

Skills and Abilities:

• Excellent verbal and written communication skills
• Ability to handle difficult encounters
• Proficient computer and data entry skills
• Ability to work in a fast-paced environment
• Ability to prioritize workflow
• Organized
• Good listener
• Team oriented

Hours: Monday, Tuesday, Wednesday, Friday 7:00 am - 4:00 pm OR 8:00 am - 5:00 pm

Thursday 11:00 am - 8:00 pm OR 9:30 am - 6:30 pm

Every other Saturday 6:45 am - 12:00 pm OR 8:00 am - 1:30 pm

We offer a competitive starting rate and benefit package. Generous 401k program after one year of employment.

EOE

About Wheaton Eye Clinic:

Founded 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago with offices in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. Dedicated to our mission of providing exceptional eye care, our 32 ophthalmologists and 7 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Delivering care from primary to tertiary levels, Wheaton Eye Clinic doctors provide over 175,000 patient visits annually.