Looking to grow your career as a full-time Support Technician by working for a company that provides competitive pay, generous benefits that are effective immediately, Paid Time Off, and opportunities for career growth?

Do you desire a flexible/consistent schedule in a collaborative work environment that prioritizes safety and work-life balance?

COME JOIN OUR TEAM AT INNOVATIVE CONTROLS SYSTEMS - ICS

As a Tier 1 Tech, a typical day will most likely include the following responsibilities:

• Maintain a professional and positive demeanor while in the call center or away on company business.
• Good communication skills.
• Contributes to support team effort by accomplishing related results as needed.
• Identifies problem and course of action within time limit set by call priority.
• Notifies Floor Manager if COA hasn’t been achieved within allowable time limit.
• Follows schedule set forth by management.
• Available to work weekends and holidays on a rotating schedule.
• Available to work overtime as call volume demands.
• Ability to travel over night when called upon.
• Ability to train others.All miscellaneous duties delegated by Support Management.

WHAT WE'RE LOOKING FOR

• You embrace our values of Collaborative Entrepreneurial Spirit, High Ethical Standards, Openness and Trust, Expectations for results, Respect and Value People, and Winning Through Customers.
• Working in a collaborative and safe environment makes you excited to come to work
• Working with diverse customer and associate populations is important to you
• Have an Associates degree or equivalent from Two-year College or technical school or equivalent related work experience
• 6+ months of customer service experience and/or equivalent in-house training (previous contact center experience a plus.)
• Basic understanding of; Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens
• Good phone skills

What you’ll receive:

• Pay that is competitive with other leading manufacturers

• Comprehensive benefits including health, dental, life, accidental insurance, and retirement, effective from your hire date
• Generous PTO and paid Holidays
• Paid training
• Thriving Culture based on Teamwork
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Lake Forest, CA 92630: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Computer networking: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Customer support: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Customer service: 2 years (Required)
• SQL: 1 year (Required)
• Microsoft Access: 1 year (Required)

Work Location: One location

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