**This position is Part Time and will report to the office Monday-Friday and must have weekend availability.**
Candidates must be located in the San Antonio area.
Below are the details of the position:
Start date: May 22, 2023
Base pay: $16/hour (plus incentives)
Training: Monday-Friday 5:00pm-10:00pm (6 weeks total)
Post-training Schedule Options:
- Fri and Mon 5pm-11pm, Sat 12pm-6pm ($2 diff)
- Tues, Wed, Thurs 2pm-11pm ($1 diff)
- Mon-Thurs 7pm-11pm, Sat 10am-6pm ($2 diff)
Job Description: SWBC is seeking a talented individual to communicate with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.
Essential duties include the following:
- Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts.
- Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
- Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
- Accurately processes electronic payments using the ECM/Portal system.
- Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.
Serious candidates will possess the minimum qualifications:
- High School Diploma or equivalency.
- Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
- Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
- Call Center experience preferred.
- Bilingual preferred.
- Able to prioritize multiple tasks to ensure successful completion of duties.
- Able to sit for long periods of time.
- Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
- Able to type a minimum of 35 wpm.
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- Employee assistance program
Schedule:
- 4 hour shift
- Weekend availability
Experience:
- Microsoft Excel: 1 year (Required)
- Customer service phone: 1 year (Required)
Work Location: In person
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