Team Coordinator Job at Fairview Health Services
Overview:
This role is approved for 80 hours every two weeks, and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; click here to learn more and get all the details! Responsibilities/Job Description:
We Fairview Health Services are looking for a driven Team Coordinator to be our Phones Specialist at the Fairview Clinic – Prior Lake!
This role is approved for 80 hours every two weeks, and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; click here to learn more and get all the details!
As an integral member of the primary care team, the team coordinator contributes to overall quality of care and patient experience through performing high-level functions to support the needs of the healthcare team and patients/support network. We have TC's partner with all members of the team to ensure patients needs are optimally addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient. They will also continually look for opportunities we can improve processes and workflow.
- Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
- Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
- Partners collaboratively with the patients care team to address patient needs
- Find opportunities for improvement in workflow & participate in clinic and system meetings
Required Qualifications
- Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or min. of 1 year comparable experience in a healthcare setting
Preferred Qualifications
- 2 or more years’ experience working in a medical setting
We find those that exceed in this role also exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective colleague to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Kindness and Innovation.
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