Successful candidate MUST have the ability to track multiple jobs, perform scheduling and tracking movement of people and projects while taking information on multiple-radios, the phone, in person and by email. This is a high tempo position.

GENERAL DUTIES

• Constructs customer service schedules for vessel crews and equipment throughout the Puget Sound, a maintenance facility, and a warehouse.
• Considers all appropriate factors such as crew qualifications, equipment capabilities, weather and time available when making scheduling and tasking decisions.
• Coordinates real time changes of jobs during shift as requested by customers, adjusting vessel crews and equipment assets as necessary.
• Completes job documentation, reports, billing and other internal records.
• Manages travel and lodging for crews and equipment temporarily assigned to a different port.
• May assist in crew and equipment dispatching on weekends and during evening hours.

SKILLS AND ABILITIES

• Ability to effectively communicate in English with management, vessel crews and customers.
• Ability to prioritize multiple tasks and organize solutions into an efficient company work schedule.
• Strong computer skills including Word, Excel, Outlook and company’s internal database system.
• Proficiency using multi-line telephone and radios to communicate with customers and crew.
• Ability to understand complex verbal and written instructions.
• High attention to detail with ability to translate complex requests into organized tasks .
• Ability to function successfully in a family owned family run business.

QUALIFICATIONS

• HIGH School diploma or (GED) or combination of education and relevant work experience.
• Maritime experience desirable.
• Minimum 2 years experience in dispatch function with complex personnel/equipment scheduling responsibilities.

After training, successful candidate will rotate shifts with other Dispatch staff. Applicants must be compliant with company's Drug and Alcohol testing program.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Night shift
• Overtime
• Weekends

Ability to commute/relocate:

• Port Angeles, WA 98362 (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• arrowmarinegroup.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: In person

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