Scope of Work:

Want to work for an exciting group with growth potential? Want to make a difference in the lives of patients every day? Then look no further! Our thriving private practice, IBI Interventional Pain, Spine, and Joint, a division of East Carolina Pain Consultants (ECPC), is seeking a self-motivated and friendly front-desk receptionist to provide exceptional patient service for our vibrant pain clinic in Wilmington, North Carolina. Our practice is a division of East Carolina Anesthesia Associates (ECAA), the Mid Atlantic’s most stable private practice. We are growing, and we want you to join our team!

We are seeking a front desk receptionist to be the first point of contact for our patients. This position is responsible for checking patients in and out, answering phone calls, and accepting/posting forms of payment. The front-desk receptionist serves as a liaison between the patient and medical staff. The ideal candidate will be friendly, patient, great with computers, and an effective multi-tasker. This is a wonderful opportunity for an individual to grow their career with a stable group.

Employee type: Full-time, non-exempt

Schedule: Monday – Friday 8:30 am – 5 pm

Essential Duties and Responsibilities:

The front desk receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The front desk receptionist will:

• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.

• Check the patients in and out.

• Verify insurance and patient financial responsibility.

• Obtain authorizations for procedures as needed.

• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.

• Utilize eClinicalWorks Electronic Medical Record System to obtain or document patient information.

• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.

• Schedule outpatient appointments/testing and hospital admissions upon request.

• Collect co-pays or other payments at time of visit.

• Provide patients with accurate and legible appointment cards. Documents' no shows in patient's chart for missed visits.

• Reschedule any missed appointments and conducts follow-up with patients that may have missed their appointment.

• Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.

• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.

• Maintain composure when dealing with difficult situations.

• Other duties as assigned.

Required Education and Work Experience:

• High School Diploma

• 2+ years medical front desk receptionist experience required

• Knowledge of medical terminology and insurance verification

• Knowledge of prior authorizations and referral management is preferred

• Proficiency with EMR

• Ability to communicate and collaborate effectively with staff, physicians, and external customers

• Strong ability to multitask

• Works to resolve problems or determines an appropriate course of action in a timely manner

• Ability to multi-task and move from one project to another as needed

• Strong time management, follow-through and organizational skills

Physical Requirements:

• Requires long periods of sitting, standing, and/or walking

• Physical activity can be irregular and fast-paced regularly

• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment

• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations

• Must be able to lift 20 pounds with no assistance

Work Environment:

• Work performed in office environment

• Involves frequent contact with patients, physicians, and medical office staff

• Work may be stressful at times

• Interaction with others is frequent and often disruptive

East Carolina Anesthesia Associates (and all its subsidiaries) is an equal opportunity employer. We value a work culture of diversity, equity, and inclusion. We embrace a working environment that is free from discrimination, harassment, or retaliation of any kind.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Wilmington, NC 28412: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• front desk receptionist: 1 year (Required)

Work Location: One location

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