Quarterly Bonus Potential*

We are seeking team members passionate about building lasting vacation memories for guests visiting our resort properties!

Team Members are the HEART of what we do. Here are a few reason why Hilton Grand Vacations was voted Newsweek's Most Loved Workplace.

• Competitive hourly base pay
• Benefits on day one
• Daily Pay* - get your earned pay any time before payday
• Discounted Hilton hotel rates worldwide - 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities

Schedule Details: Our Guest Services team members must be adaptable to work various shifts, including weekends and holidays.

What will I be doing?

As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards:

• Able to make reasonable and professional decisions. Communicate pertinent shift information to the next shift and direct the supervisor.
• Assist and guide the front office team members through their daily duties and responsibilities while maintaining a positive work environment.
• Coordinate solutions quickly when guests experience problems
• Ensure guest needs are responded to in a timely and efficient manner
• Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplaces list in 2021, being a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, being ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

What are we looking for?

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High school diploma/GED
• Prior related experience
• Ability to read, analyze and interpret complex documents
• Ability to build and interpret business communications and reports
• Basic mathematical skills are required for this role
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
• Excellent interpersonal and customer service skills are a must
• Ability to resolve issues, think on their feet, influence, and mentor team members

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.