Hotel Front Desk Supervisor Job at Eagle Rock Resort
Eagle Rock Resort is seeking a qualified person to assume the duties of Hotel Front Desk Supervisor. The hotel front desk supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring the smooth check-in and check-out of guests, and providing excellent customer service, when the Lodging Manager is not on the property. Some of the key responsibilities of a hotel front desk supervisor include:
Supervising front desk staff: The front desk supervisor is responsible for overseeing the work of front desk agents, ensuring they follow all hotel policies and procedures and providing guidance and feedback as needed.
Managing guest check-in and check-out: The front desk supervisor ensures that guests are checked in and checked out efficiently, accurately and in a friendly manner. They also handle any guest complaints or concerns that arise during the process.
Resolving guest issues: The front desk supervisor must be able to quickly and effectively handle any guest issues that arise, including billing discrepancies, room changes, and requests for additional services.
Training and development: The front desk supervisor assists with training new front desk staff, ensuring they are knowledgeable about hotel policies, procedures, and services, and providing ongoing training and development opportunities for all front desk agents.
Ensuring safety and security: The front desk supervisor ensures that the front desk area is safe and secure, and that all staff are trained on emergency procedures and safety protocols.
If you are interested in joining a great Team send your resume with salary requirements!
visit our website: www.eaglerockresort.com
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hazleton, PA 18202: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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