About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. Crossover is seeking a Lead Host for our Detroit location . Schedule : 9:30-6pm M-F

Description

Job Responsibilities
Crossover Health is looking for an exceptional Host Lead to welcome and greet our members as they begin their care experience. The Host Lead is also responsible for providing leadership and direction to the Host Team. Hosts are responsible for helping members understand Crossover’s process, helping to ensure members have an exceptional member experience, effectively utilizing the technology tools of the practice, organizing group meetings, and most importantly delivering an exceptional member experience.

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
Coordinates with facilities teams to help resolve clinic issues
Oversees schedules in EMR and is responsible for auditing schedules for accuracy
Manages waitlist and ensures that members are promptly contacted and scheduled
Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
Serves as a point of contact for all Hosts, ensuring the Host Team is up to speed on all updates and communication
Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate
Assists with workflow design and process improvement
Provides support in organizing and attending assigned events
Responsible for addressing and helping to solve member billing questions
Performs other duties as assigned

Required Qualifications
Bachelor’s degree or equivalent experience
3 years of experience in customer service related position

Preferred Qualifications
Experience as a Host
Excellent communication skills
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), or client-based systems such as Microsoft or HP.
Leadership skills and experience working in a collaborative team environment
Proven organizational skills, great interpersonal skills, and ability to work as a key team member
High level of ownership, accountability and initiative
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
BLS (Basic Life Support) certification

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care
• Urgent Care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Westland, MI 48186: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.