Office Coordinator - Full Time - Days Job at Mohawk Valley Health Systems
Job Summary
Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.
Core Job Responsibilities
- Provides non-clinical patient support/act as liaison between patients and clinical staff and providers
- Utilizes phone notes for all communication/documentation between self and patient
- Answers phone calls (message to providers, appointments made/changed, normal lab results, referring to nurse when clinically appropriate)
- Manages provider schedules, canceling, rescheduling as needed
- Completes cross training in other positions, as applicable
- Sends letters to patients as needed to inform of procedure/testing dates.
- Sends letters insurance companies appealing denied services
- Facilitates provider to provider calls
- All other duties as assigned by the ACP Administrative Team
Education/Experience Requirements
Preferred: Experience with insurance company rules/regulations and medical terminology stronly recommended
Licensure/Certification Requirements
Required: None
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 87394
Department MEDICAL ARTS CARDIOLOGY
Shift Days
Shift Hours Worked 8.50
FTE 1.066667
Work Schedule GENERAL BENEFITS
Employee Status A1 - Full-Time
Union Non-Union
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