Part-Time Front Desk Receptionist Job at SUBARU OF GWINNETT/ATLANTA
Who We Are
INFINITI of Gwinnett and Subaru of Gwinnett is a group of Dealerships that have built a reputation on providing courteous and honest service. We strive to maintain the highest level of integrity and professionalism in every area of our business and are looking for talented individuals to join our team.
What We Offer
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Paid training
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Employee discounts
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Growth opportunities
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Christmas club
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Catered Saturday lunches
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Holiday parties and luncheons
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Drug-free workplace
Responsibilities
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Warmly greet and welcome clients and other guests to the dealership.
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Answer phones and direct incoming calls to appropriate destinations.
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Act as Director of First Impressions. Take ownership in being the first point of contact at the dealership and setting the tone for the customer experience.
- Make copies, assemble deal jackets, other administrative duties as needed.
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Manage the waiting area and amenities. Ensure that the snack area is always clean and fully stocked.
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Assists clients by answering questions or connecting them to the correct party in the dealership.
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Effectively communicate client issues with dealership employees via text, email, and/or phone.
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Uses good business and customer service judgment to solve client issues.
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Operates computer, software/programs/applications, and various communication systems including multi-line phone system equipment, texting applications, cell phones, and email
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Must be able to work with and jump between multiple programs/systems to best assist our clients with their service needs.
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Maintain a professional appearance and workspace.
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High manufacturer CSI customer satisfaction survey scores is a must, you’re part of this process and review.
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Abide by company policy and departmental best practices and procedures.
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Perform other duties as assigned.
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Able to prioritize and multi-task
About the Screening Process
Prior to being employed, applicants for employment must participate in our normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.
INFINITI of Gwinnett, SELECT Mitsubishi-Gwinnett, and Subaru of Gwinnett has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
Job Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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High school diploma or the equivalent.
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Experience in a customer service field is preferred.
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All applicants must be authorized to work in the USA.
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All applicants must have reliable transportation to allow you to get to work on time.
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All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report.
LANGUAGE SKILLS
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Ability to read and comprehend simple instructions, documents, short correspondence, and memos.
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Ability to write simple correspondence and reports.
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Ability to effectively present information and respond to questions from managers, clients, customers and the general public.
MATHEMATICAL SKILLS
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Ability to add, subtract, multiply and divide in all units of measure.
REASONING ABILITY
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule or diagram form.
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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Ability to define problems, collect data, establish facts and draw valid conclusions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
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Physical activities include frequently position body and move in order to greet clients, ability to stock cafe area, detect and identify safety issues; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently), operate office equipment, and repetitive motion.
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