Employment Type:

Shift:

Description:

Trinity Health Of New England is looking for a Patient Registration & Data Entry Representative to join our team of mission-driven healthcare innovators at Life Labs located at Mercy Medical Center, Springfield, MA. Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors. This person is responsible for ensuring accurate registration and ordering for patients presenting to the collection site. Accurately processes laboratory test requests by entering or selecting test orders, verifying insurance and billing information, and updating files. Answers the phone to address patient or client inquiries, providing excellent customer service. Performs a variety of miscellaneous clerical duties .

Top Reasons to Work at Trinity Health of New England:
• Become a valued member of an excellent, dedicated health care team
• Engaged Leadership
• Competitive Benefits Package
• Generous shift differentials

Work Hours/Shift:
• 40 hours, days

You Will Be Responsible For :

• Exceptional Work : Registers or checks in patients for their laboratory testing in a friendly, professional manner. Verifies and updates personal information, insurance information, and payment methods at the time of service to ensure proper reimbursement for services. Provides explanation and obtains signatures on required insurance forms if applicable. Transcribes or releases laboratory test orders in the health information system. Reviews entries for accuracy and completeness by verifying patient demographics, test requested, diagnosis codes, requesting physician information, and billing information . at the time of data entry to ensure proper reimbursement for services. Ensures delivery of Laboratory reports to the appropriate facility by established methods. Files patient orders and/or reports according to established filing system and upon direction, routes files to patient floors or permanent storage locations.
• Excellent Communicator : Contributes to continuous process improvement of laboratory services using problem-solving skills and a knowledge of services. Communicates client concerns to management using the Process Improvement Record (PIR) to assist with trending issues. Communicate effectively (written and verbal) with administrators, colleagues, patients, and healthcare providers.
• Exceptional Educator : Provides orientation and leadership of new or less experienced personnel.
• Technical Familiarity: Understanding in computer-based applications (email, and standard applications such as Microsoft Office).
• Active Teamwork : Demonstrates problem solving, conflict resolution, and positive communication through teamwork. Willing to assist where needed. Assists administrative or Technical Staff with additional reports or projects, as needed.

Requirements :

• Education: High school diploma or equivalent. Knowledge of sciences, simple medical procedures or terminology and/or experience with office equipment.
• Experience: Data entry, patient scheduling/registration, medical office experience preferred.
• Skills: Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Ability to exchange information on factual matters, schedule appointments, greet visitors, explain Hospital policies, and / or relay messages to appropriate personnel. Excellent interpersonal, communication, and organizational skills required . Ability to identify and assess problems and develop and implement solutions in a non-confrontational manner is essential. Work requires basic computer skills and the ability to operate a multi-line telephone system .

About Trinity Health Of New England:

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.

Employees can also take advantage of extra benefits specific to each hospital.

Step up to your potential. Write your story and apply today!

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.