Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: Non-Exempt

Perform duties to maintain close contact and build effective business relationships with targeted physicians' office associates and pharmaceutical representatives to grow referrals in assigned therapeutic categories and geographic territories, working within the limits of standard or accepted practice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

• Make outbound sales calls to current referral sources to drive new business, in coordination with field specialty account manager (SAM) to ensure that targeting, strategy and messaging are consistent and highly relevant to the needs of the referral source
• Coordinate with field SAM to identify and initiate business relationships with potential new accounts within defined territory, to increase awareness of the pharmacy's services and capabilities and generate new referrals, increasing pharmacy's market share
• Respond to inbound calls from key referral sources, identify needs, provide information related to their patients, and assist with any requirements to facilitate referrals
• Maintain close contact with key referral sources to provide written and verbal status updates
• Respond to questions from field SAM, conduct research, track and gather information, and assist to make appointments or follow up with referral sources
• Build business relationships with pharmaceutical sales representatives; provide referral volume information and updates regarding trends and the needs and interests of referral sources.
• Generate and post faxes and mailings in support of campaigns to promote new products, indications and services to existing and potential referral sources in defined territory
• Analyze referrals and activities within the territory to identify and communicate trends relating to factors having positive influence on referrals
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
• Perform other related duties as assigned
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• High School Diploma or GED
• 3+ years of customer service experience in a professional setting
• Exceptional oral and written communications skills, in both a professional and productive manner
• Exceptional listening skills in order to hear the customer's concerns, goals, and beliefs and to be able to respond appropriately
• Ability to emphasize a team approach to providing great customer service
• Ability to assess services provided from the customer's point of view
• Demonstrated customer focus in all activities
• Ability to anticipate and respond timely to customer needs
• Ability to promote team unity through information sharing, planning and problem resolution focused on team success first
• Demonstrated joint ownership of goal setting, commitments and accomplishments with field specialty account manager
• Demonstrated ability to develop and enhance enduring customer relationships
• Working knowledge of pharmacy software and proficiency in Excel, Word and Outlook

Desired Previous Experience/Education

• Any familiarity with the challenges faced by low-income and underserved populations
• 1 year of supervisory experience

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]
Regions: Any

States: California; Alabama; Texas
Keywords: inside sales, account manager, cpr+, cold calls, relationship building, negotiat

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: CA || Torrance || 19110 Van Ness Ave || 90501 || Kroger Specialty Pharmacy || None || Sales; Health & Wellness; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None